Refund & Cancellation Policy

1. Nature of the product

BillSheet sells a digital product — an Excel file generated from the bills you upload — which is delivered instantly upon successful payment. Because scanning and preview are free, you can confirm the result is satisfactory before you pay to download.

2. General policy

As the product is digital and delivered immediately, payments are generally non-refundable once the Excel file has been made available for download. The free preview exists precisely so you can verify the output before purchasing.

3. When we will issue a refund

We will gladly issue a full refund if:

• You were charged but the Excel file could not be generated or downloaded due to a technical fault on our side;
• You were charged more than once for the same export (a duplicate payment); or
• A payment was processed in error.

4. How to request a refund

Email us at odinphoenix882@gmail.com within 7 days of the transaction, including your Razorpay payment ID and a description of the issue. We aim to acknowledge requests within 1–3 days.

5. How refunds are processed

Payments are first settled to us by Razorpay under its standard settlement cycle, which is typically T+2 working days (about 2–3 working days) from the date of payment. A refund can be initiated once the original payment has settled. After we approve a refund, we will initiate it through Razorpay within 3 working days.

Once initiated, the amount is credited back to your original payment method by Razorpay. This usually takes a further 5–7 working days, and in some cases up to 10 working days, depending on Razorpay and your bank or card issuer. Allowing for settlement and processing together, please allow up to 10–14 working days in total from approval for the refund to reflect in your account.

6. Subscriptions (where offered)

If you purchase a recurring subscription plan, you may cancel at any time to stop future renewals. Cancellation stops further billing; fees already paid for the current billing period are non-refundable, and you retain access until the end of that period.

7. Contact

For any billing question, contact odinphoenix882@gmail.com.